Samsung Repairs - Shocked and Disappointed with the Service not received

My Samsung fold 3 was sent to Samsung for a pink line on the main screen that appeared suddenly. Samsung contacted me after receiving the phone to advise me that the phone will be repaired under warranty as well as the battery due to the pink line. I was to receive the phone back 5 days later, that was over 2 months ago. On the day that i was supposed to receive the phone back, instead I received a quote to repair. I tried to escalate to the manager of the dept and too date, no on at Samsung has even bothered to call me and ignores my emails. This is the most shocking customer service i have ever experienced and you should be ashamed to call yourselves Samsung. No one takes accountability for their actions and clearly does not care about their customer of +20 years. By the reviews on Hellopeter, it is more then likely that this too will be ignored, running out of options to find someone that actually cares.