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Mosiuoa M

1 reviews | Active since Sept 2025

04 Sept 2025, 04:17

Samsung repairs is disgusting and the voice of the customer service

I bought a Samsung A05S at Ackerman's Randburg square January,gave problems took it back for 3 times to the store to be fixed,when it comes back it comes with a new problem Escalated the matter to Samsung as the phone is still new I haven't had time to use it at all Now the Samsung voice of the customer after several calls and waiting I'm told their technicians can't find any fault,yes they said that for a phone that I used for four months and has been with their supplier which is Ackerman's for another four months from May until now which is September,never been so angry Got a call from Penelope telling me that they can't do anything,another guy called me yesterday to tell me that if I have a query I should contact an OMBUDSMAN So after paying for Samsung A05s that's all I am told,I haven't received that phone yet. I don't have a phone I regret buying that phone

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Replies (3)
Samsung South Africa
Samsung South Africa's reply04 Sept 2025, 05:12
Official
Good day Mosiuoa
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM  
MM
Mosiuoa M's update04 Sept 2025, 09:16
Reviewer Update
Samsung South Africa please tell enlighten me,when you technicians say they can't find any fault with my phone did they use it for a day to say the deteriorating battery? Did they use it to hear the terrible sound it makes? Or just a machine telling them that it doesn't have any problems? I have used that phone for 4 months,just 4 months and here I am typing from someone's phone I haven't had my phone since May,I get it for a day it starts another problem again
And then your so called team calls me and tells me I should go to an OMBUDSMAN if I have a query
Is it even fair to me, clearly it's a manufacture's fault and I'm the one suffering,I bought that phone cash,I don't owe you or Ackerman's a cent

REFUND ME SO THAT I CAN BUY MYSELF ANOTHER BRAND
MM
Mosiuoa M's update10 Sept 2025, 09:49
Reviewer Update
What sick game are you all playing with me here Samsung? Someone calls me telling me that s**** of a phone is back from repairs I should fetch it,I run to Ackerman's to fetch it only to get there and be told it hasn't arrived yet.
I hope your next customer reads this before purchasing a phone from you
I have wasted my money for the past 4 months and that is not enough according to you and your team,you will do anything in your power not to refund me