1 reviews | Active since Apr 2018
SAMSUNG REPAIRS
im having a real tough time with samsung mobile and get my phone swapped out
i have had the same problem on my phone that got repaired +- 6/8 times with different components. each time the repair would last a week or two before taking it back. on the last repair it lasted almost 2 months.
Now its in for repairs again and im very unimpressed with service .now i do not want it repaired i want it swapped out. its since 07/07/2021 and in the first week samsung bank city hadnt even requested a swap out unit. the 2nd week we suffered the unrest of the country and in all fairness i was acceptive of this situtaion. it is now the 3 and a half weeks going. no one from samsung can give a definitive answer. im busy with my service provider VODACOM to get in on this.
IM REALLY ****ED OFF DEALING WITH UNHELPFUL SAMSUNG EMPLOYEES.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
