SAMSUNG REPAIR STORE - EXCELLENT SERVICE
My screen has been replaced. The manager of the store contacted me personally. He arranged for a driver to go and fetch the required parts for the repair. The repair was yesterday. The repair was done professionally. The manager of the store (Micheal) really went beyond the call of duty, even though it really wasn't his problem. Again I am pleasantly surprised with SAMSUNG's service! Well done!
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Samsung South Africa's replyOfficial
12 Dec 2018, 08:33Good day Evan,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's reply12 Dec 2018, 08:33
Official
Good day Evan,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^NM
Samsung South Africa's replyOfficial
12 Dec 2018, 08:41Good day Evan,
Thank you so much for the kind words and positive feedback.
Regards,
SamsungSA:^NM
Samsung South Africa's reply12 Dec 2018, 08:41
Official
Good day Evan,
Thank you so much for the kind words and positive feedback.
Regards,
SamsungSA:^NM