HM
Heloise M
1 reviews | Active since May 2018
03 Jan 2024, 13:50
Samsung repair service sucks!!!!!
My Samsung TV broke on 23 December 2023. I contacted Samsung's help centre and they informed me that I would be contacted in 3-5 days by a repairs representative. When I followed up after 5 days I was informed that it is 3-5 working days, which in the festive season works out to nearly 2 weeks. After 5 working days I was still not contacted. I have since found out that Samsung did not pass the work order to the representative until I phoned them again on the 6th working day. Then to add insult to injury the representative company is not interested in providing a service either. You buy a R20k TV from Samsung and when it breaks you are on your own.
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Replies (2)
Samsung South Africa's replyOfficial
03 Jan 2024, 13:51 Good day Heloise
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply03 Jan 2024, 13:51
Official
Good day Heloise
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
HM
Heloise M's updateReviewer Update
04 Jan 2024, 10:55Samsung treats its customers as if they are stupid and tell untruths to hide their poor service delivery. But then, on the other side, if we were not stupid, we would not have purchased a poor quality Samsung product.
HM
Heloise M's update04 Jan 2024, 10:55
Reviewer Update
Samsung treats its customers as if they are stupid and tell untruths to hide their poor service delivery. But then, on the other side, if we were not stupid, we would not have purchased a poor quality Samsung product.