Samsung Repair Rejected

Bought a Samsung A2 Core at Markham then a month and a half later it had software problem not detecting simcards. Took it to the store so that they can send it for repairs. Received a call 2weeks later from the repair technician that my phone has cracked screen so it has lost the warranty. I therefore rejected the repairs as the costs are the same as a new phone.

I then collected my phone today at Markham and to my surprise there is no single scratch nor crack on my phone as I knew it didn't have when sent it for repairs. What I know is that it had screen protector which was cracked and it is noted on the Job detail. However the report indicates that it is repaired,however I was called and offered a quote for no reason so had I accepted it I would have paid for something that was incorrect.