TL
Tony L

1 reviews | Active since Mar 2013

07 Feb 2023, 11:25

Samsung Repair process sis **********, prejudicial to their client and absolute garbage

Samsung acted in a totally ********** and intimidating manner cancelling my warrantee and forcing me to pay for repairs when their report on the damage to my washing machine was total nonsense, and *****. They passed me from pillar to post when I tried to speak to people of authority whin Samsung, and delays response and even repairs. No one should take their repair reports at face value, oe even their technical explanations which are totally illogical and nonsense. I am registered Professional engineer, PhD and Prof of engineering and for sure their technical logic and legal T&C is total nonsense.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Feb 2023, 11:26
Official
Good day Tony,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA 
;^NM