Samsung Repair debacle

I have numerous Samsung appliances TVs and the like

I have a SAMSUMG washing machine under warranty

It broke down-no issue

Samsung Repair in JHB insisted on R870 payment before agreeing to call out

This took 3 days to arrange

Once paid we get nonchalantly advised that the call out will take another week!!

Called in again to enquire why we were not advised of delayed callouts-told because we hadn’t paid yet!! iE no choice to choose an alternative not aware of a week delay.

So I pay –we wait again for what was indicated as a 48 to 72 hour callout when first reporting

I had numerous other options but called Samsung due t0 warranty Now no repair for near 2 weeks from problem

Wrote to CEO to ask for expedite to repair-NO ANSWER

GO ELSWHERE for repairs on Samsung appliances.