Samsung repair centre Springfield Durban

My wife's S22 device has been with Sumsung repairs Springfield (Durban) since August, almost 2 months ago. I am frustrated and the lack of communication is not assisting. Whenever they respond, they tell me that "they are waiting for parts", for 2 months!!!!!

I've gone to the extent of offering to go pick-up the parts from their supplier and yo deliver them to their office. If there is really an issue, I think it would have been fair for them to communicate as such and then refund me the money ive paid (which they asked for in full). I would have bought another device by now.