LB
Lucie B
1 reviews | Active since Feb 2020
21 Feb 2020, 11:23
Samsung Repair Centre Queen Nandi- very poor Customer Service
I dropped my phone off at Samsung Repair centre on Tuesday 11th Feb. To date (it's now the 21st Feb) I have not received a single message or email with any update. I have phoned in repeatedly and the level of service has been very poor. Until today no one could give me a clear answer on the progress of the repair. I have now been told that there is a quote (which has neither been conveyed to me telephonically, nor by email) I am frustrated and disappointed - very poor customer service.
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Replies (2)
Samsung South Africa's replyOfficial
21 Feb 2020, 13:26Good day Lucie B,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^TM
Samsung South Africa's reply21 Feb 2020, 13:26
Official
Good day Lucie B,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^TM
LB
Lucie B's updateReviewer Update
21 Feb 2020, 14:09Many thanks for the response.
LB
Lucie B's update21 Feb 2020, 14:09
Reviewer Update
Many thanks for the response.