Samsung repair center in 255 Morning Side Revonia Road Sandton __Horrible Service_*****stars

<p>Please Assist me urgently my phone is being held ransom, I booked my phone on 18/10/16 in at MM All Electronics Shop 30 The Wedge Shopping Centre 255 Rivonia Road Morningside Sandton, which is a Samsung repair centre shop. My phone was only two months and had a miner screen dent on the frame so I booked it in for a screen repair, the service order sheet from Samsung also states I booked my device in only for a screen repair. To my shock when I went to collect my device the battery had exploded and the device was damaged . I asked what had happened they told me they don’t know and they wanted R1100 for them to repair the device, this was said by the manager Nina, this is utter noises and disturbing when I handed in my device it was fully functional and had no battery problems, I refuse to pay for the battery and I want a new phone as their incompetency to repair my screen caused them to damage my device and force it to explode, I have a ten minute recording showing how absurd and unrealistic the manager was. I have reported this in a responsible, clear and concise manner however i am getting little to no help at all, I will not accept my old device as it has exploded and will nolonger have the same function. the manager Nina says when i booked in my device was faulty which is lies, i am more angered about the lies she is giving to Samsung. I want a brand new S7 edge and a full apology from the Manager Nina for embarrasing me and i expect Samsung to cover my transport cost. This is very upsetting to me as my customer Rights are being abused and they is no action taken to assisst me. the employs who booked in my phone will confirm my phone was in a good condition and they were no Battery Problems.</p>