SAMSUNG RENEGING ON REPLACEMENT DEVICE

First S6 EDGE replaced within 7 days due to faulty handset<br> This brand new replacement phone broke beyond repair (as per samsung service centre) within a few months of normal usage<br> Advised by Samsung service centre (Rudolf Stolk) to not replace device with another S6edge as they have received many client complaints and returns, but to rather opt for Galaxy Note 5 as price similar.<br> Took more than month to arrange a new replacement device, only to be contacted by Samsung to collect another S6Edge. This is against the verbal agreement between myself and Rudolf that I will be happy to accept the Galaxy as a replacement. I was offered a loan Galaxy note 4 to test user experience in preparation for Galaxy note 5.<br> Senior staff was informed, but to no avail. Evans, manager of Service centre not willing to assist and demanding loan device back without resolving my current issue. I will not accept a 3rd S6 Edge as the device is not reliable and I run a business from my phone. I have provided options that would have suited us both via email several times, but to no avail.<br> Autopage, my service provider has also not provided any assistance although they have been copied in every email