Samsung renage on their commitment - Buy and Get *******!

Here is the update on the latest dealings with this *****ed not service orientated company. I reported that I had bought a Samsung fridge and was hence entitled in terms of ther Buy and Get promotion to a R4 000 reward of my choice. As per the terms I sent my SMS giving the model code. They then failed to send through within 48 hours the reference code that I could use to claim the reward. Not receiving this I duly queried this having given them more than 48 hours to get their house in order. All in line with their terms and conditions. They again failed to revert so I followed up this time also sending them a photo of the proof of purchase and serial number in the fridge as these were required when filling in the on-line form to claim the reward. Again zero response. Customer service from Samsung is non existent. I logged a complaint on Hello Peter and yes you get a robotic response but no reference number and no phone call from a 'senior service executive'. I again logged a complaint and as predicted got the stock standard response (duplicated). This time a reference was given and the next day a call agent called and promised he was investigating and would revert by the end of the day. Again this failed to be resolved as promised. The next day I get another call agent. She gives me the wrong e-mail address to send my correspondence to and repeated efforts to get it through fail. Eventually she phones and sends an e-mail to enable me to attach the records. She then send back a response to say "Please see the below clause from the website clearly stating that if you did not receive the response within 48 hrs, you needed to contact the organisers(BnG).

Step 1 – Participant SMS : Upon purchase of a Qualifying Product within the Promotion Period, the participant receives proof of purchase from the participating retailer and then must send a SMS with the product model code which will be as per the corresponding code in the table above in 6.1 or on the actual product itself to 45903 [SMS is charged at R1.50 - free SMSs or minutes do not apply], by 31 December 2018 to validate the Reward registration. Any SMSs that have not been sent and received by the Organiser by 31 December 2018 will be null and void and the Reward will be forfeited.

It is the participant’s responsibility to ensure that they receive a SMS response within 48 hours of entering the promotion. In the event that no response is received, the participant is required to contact the Organiser on ********** by 11 January 2019 and provide proof of entry prior to the promotion end date. If the participant does not follow this process and does not receive a response, their entry will not be considered. If the Organiser has not received this request, the Organiser will assume that the participant has received a response. Any participant who has unsubscribed from receiving marketing SMSs will not receive the SMS and it is the participant’s responsibility to notify the Organiser. The Organiser cannot be held responsible for SMSs not received by participants."

I wonder what I have been doing I queried Samsung who is the company I have been dealing with. In terms of the Consumer Protection Act they can not fob you off. So well done to Samsung this year I need to replace teh TV as SA goes digital, my cell phone contract comes up for renewal and both the microwave and vacume cleaner need replacing. They certainly won't be replaced with samsung products and what is more as Samsung have violated CPA I will be taking this matter to the Consumer Protector. They are underhanded and deserve to be fined up to 10% of their annual turnover. I will not be dealing with this *****ed bunch of individuals again!!!!!!!!!!!!!!!!!!!!!!!