Samsung reluctance to do good on their promises

Walk into Samsung Canal Walk. My 7 edge screen broken. Samsung when us buy the phone promises that they will give you a free screen if something happens to the screen. The problem starts when you want to claim on their promise. They then have all kinds of reasons not to do good on their promise. To long we the man in the street have to subject ourselves to their reluctance to do good on their promises. We the man in the street holds the buying power in our hands. Lets force these conglomerates to make good on their promises by withholding our support if they don't come to the party.