MD
Mohammad D
1 reviews | Active since Feb 2010
28 Oct 2020, 14:17
Samsung refusing to help. Can't claim my galaxy buds
This is my 2nd complaint here, after the 1st fell on deaf ears. I have sent proof to the verify email address, they still haven't assisted me or bothered to acknowledge me, 23 days later!!!!!!!!!! Seriously guys, we understand that people are working remotely etc, but how about some sense of courtesy in contacting back your customers. With this kind of service do you really think anyone who reads this will want to buy Samsung products?
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
28 Oct 2020, 14:23Good Day Mohammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
SamsungZA
NM
Samsung South Africa's reply28 Oct 2020, 14:23
Official
Good Day Mohammad,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
SamsungZA
NM
Samsung South Africa's replyOfficial
28 Oct 2020, 14:39Sincere apologies Mohammad, we have requested urgent feedback with the relevant departments and will provide feedback.^NM
Samsung South Africa's reply28 Oct 2020, 14:39
Official
Sincere apologies Mohammad, we have requested urgent feedback with the relevant departments and will provide feedback.^NM
Samsung South Africa's replyOfficial
29 Oct 2020, 08:51Morning Mohammad, We've escalated the matter to our Marketing team, will revert with feedback .^NM
Samsung South Africa's reply29 Oct 2020, 08:51
Official
Morning Mohammad, We've escalated the matter to our Marketing team, will revert with feedback .^NM