aD
aRietta D
1 reviews | Active since May 2012
19 Mar 2019, 15:42
Samsung refuse to sell me a loose battery (have to book phone in even for a loose battery)
Good day.
What a frustration. I have a Samsung J 7 phone, and in need for a replacement battery- going now for 18 months and running fast out when reaching the low end capacity. Please note that my battery is still removable and Samsung refuses to sell me a battery. I have to book my phone in. No idea why as I said the battery is loose. So it can be order, I go in store and pick it up. THEY REFUSE.
Hi guys - am I stupid or what? Why do I need to book my phone in if it is a loose battery. I understand if it was warranty or built in. But just to refuse? I am going to stop the review here because my next words will not be kind. Seems I am just stupid to buy Samsung.
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Replies (3)0
Replies (3)aD
aRietta D's updateReviewer Update
19 Mar 2019, 16:38Ooooooooooo Samsung, I can still get the batteries online. Bit inconvenient but at least I have my phone with me and not booked in for a week for a replacement LOOSE battery.
RdT
aD
aRietta D's update19 Mar 2019, 16:38
Reviewer Update
Ooooooooooo Samsung, I can still get the batteries online. Bit inconvenient but at least I have my phone with me and not booked in for a week for a replacement LOOSE battery.
RdT
Samsung South Africa's replyOfficial
19 Mar 2019, 16:50Good day Arietta
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply19 Mar 2019, 16:50
Official
Good day Arietta
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
29 Mar 2019, 13:00Good day Rietta
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Samsung South Africa's reply29 Mar 2019, 13:00
Official
Good day Rietta
Herewith your reference number:
***
Regards,
SamsungSA:^LZ