1 reviews | Active since Jul 2020
Samsung Refrigerators
Samsung 10 year warranty, think carefully and please consider. Please think twice before considering buying a Samsung product. I have purchased a Samsung refrigerator in April 2014 for an amount of R6800.00. The refrigerator stopped working a month ago. I called a refrigeration technician to assess and was advised that the main power PC board was faulty, he then advised me to purchase the board from Samsung Agents (TM Electronics) in durban. I placed an order, and then waited for one week for the board to arrive from JHB. When the board arrived, it did not work, TM electronics then told me its the wrong board and to allow them another week to source the correct board. A further one and a half weeks later and after numerous calls, TM electronics told me they cannot help me, there is no board available and I must purchase a new refrigerator. I then contacted Samsung SA, the response I got from Samsung SA was that there is no PC boards available in SA.... Seriously!! The refrigerator is 6 years old, Samsung is still releasing similar models, but they not keeping spares... The compressors have a 10year compressor waranty, but the refrigerator will pack up before that and there wont be spares available, so you as a customer will be forced to buy another fridge. Dont be fooled by the 10 year warranty in the compressor, the operation of the fridge wont run to see out that warranty, and even Samsung will not be able to ensure that because they will not be able to repair the fridge. So please think carefully when purchasing. I am very disappointed in the brand and its minute life span
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
