Samsung refrigerator

I purchased Samsung fridge at Bradlows in 2022 which was delivered in January 2022. On the 17 of October 2023 the fridge was not working . I logged the call with Samsung because the fridge. The electrician was sent unfortunately I wasn’t at home my son was there . On Monday I received the call stating that I have to pay the call out fee because technician found dead ****roaches inside the fridge . The fridge wasn’t repaired . I told them that I am not paying call out fee because the fridge that I received was not in the box was used for displaying at the Bradlows Durban West street . My fridge is not repaired because I have to pay for the call out fee and repairs.