1 reviews | Active since Apr 2021
Samsung Refrigerator
I bought Samsung Chef refrigerator on the 21 July 2017 and never had a days problem till recently where the fridge doesn't make ice anymore.
I phoned Samsung customer care and was shunt around till I spoke to Thandi whose surname I don't have recollection of. I told her that my fridge was giving me trouble and the ice department was the only issue, we tried troubling shooting to no avail. I relentlessly asked her to send a technician to come and have a look at my refrigerator and I told her that I will pay for call out. To my dismay she said the is no service center in and around Alberton where I reside and unfortunately they can't assist me.
She advised me that the best option would be to trade my fridge in for a new one, I was totally taken aback and I told her that wasn't part of the conversation I had when I purchased the fridge that should there be problem I would be expected to trade it in instead of having it fixed.
On the 13 April 2019 they sent me trade in agreent amounting to R 24 599, strange enough they will come and collect my fridge and drop off the new one yet they are failing to send a technician to come and attend to the problem. How ironic?
Glen Ndadza
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
I took it upon my stride to call Inyathi Appliances on 15 April 2021 only to be told that they don't cover Alberton as it is not their jurisdiction.
As if that was not enough I phoned the second number provided MM All Electronincs only to be told that I need to phone their head office to see if they can assist me.
I am tired of their appalling and *********** service and regret the day I almost filled my house with their Appliances. For as long as I live I will never, ever buy their products. Their service is horrible and they only care about money and not their customers.
I am still stuck with a fridge that is not performing to it's optimalland expected use.
Glen Ndadza
I took it upon my stride to call Inyathi Appliances on 15 April 2021 only to be told that they don't cover Alberton as it is not their jurisdiction.
As if that was not enough I phoned the second number provided MM All Electronincs only to be told that I need to phone their head office to see if they can assist me.
I am tired of their appalling and *********** service and regret the day I almost filled my house with their Appliances. For as long as I live I will never, ever buy their products. Their service is horrible and they only care about money and not their customers.
I am still stuck with a fridge that is not performing to it's optimalland expected use.
Glen Ndadza