Samsung Reference No gimmick ( Don't Be Fooled))

Samsung just gives out reference no's. What for? i've got a reference no more than a month ago, and nobody has contacted me in regards to my television set. A 2011 TV is too old for them to keep spares. I've payed so much money for that set (Series 8). The main board on that tv packed up about 2 1/2 years ago. Now it's giving me the same problem. Samsung don't make very good equipment, it seem to have a limited lifespan. The same with my fridge that keep frosting up with the fan hitting the ice. I wont recommend Samsung appliances to any one. Please don't buy Samsung, it badly made products. And now they are gonna give me a new reference no, just to make it look like they are attending to my complaint. But we all know that is a marketing gimmick for people to see you care, but as we know you don't. Bad Samsung VERY BAD!!!! I wonder if Samsung Korea knows about your bad customer service!! Or maybe i should send them a email and give them a piece of my mind.