Samsung recommended a ****mer (UTechnologies)

Absolutely horrible service from Samsung. Earlier this year, I contacted Samsung about a replacement part for a fridge. The referred me to one of their agents, from whom I ordered the part and paid. The agent gave me the runaround for about a week after I should have received the part. On the Monday that they told me that I should have the part, I went to their warehouse only to find that it had been closed down. They were no longer picking up my calls. I took this up with Samsung, as this was their recommendation - they kept telling me that they escalated the matter, but I haven't heard from them since. Each time I call, I have to relay the whole ordeal again, even though I have a reference number. I am close to R3000 out of pocket, due to an agent that was recommended by Samsung, and they are unwilling to help. I want my money back.