Samsung Reapair “s****ped” my phone without consent!

October 2018 I took my phone in to get the free screen replacement at the Samsung in Menlyn mall, Pretoria. I was told that unfortunately I had to fix the rim before they can replace the screen of which the cost was for my personal account. I was then sent a quotation of about R1500. I told them I do not have that amount of money at the moment.

Fast forward May 2019 I sent an email to ask for my phone back but I received no response. Last week, August 2019 I called the samsung repair shop directly and I was told that my phone has been “s****ped” because they do not keep them longer than 3 months.

I was never called or emailed to be made aware of this term and condition, nor did I read such in their T&C’s at the bottoms of the quotation that I received.

It was a brand new samsung S7 and I want my phone back. SAMSUNG PLEASE SORT THIS MESS OUT!!!! I need my phone back