VM
Valerie M

1 reviews | Active since Jan 2017

23 Jan 2017, 10:42

Samsung Reach the Moon Competition

<p> I bough a Samsung 49" Curved UHD at the Game store in Cresta at the Balck Friday Sale. I submitted my slip to the Reach for the Moon competition on the 26th of November 2016. I was then requested to send through my home address, cell phone no & ID no. i responded with all info except ID no as i didnt see the relevance. A Call centre Agent named Nadia phoned me & convinced me that she needed my ID no in order to create a portfolio for me. i eventually gave my ID no. since then i have not heard anything from them. i have tried calling several times but the phone just rings & no one answers</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Jan 2017, 16:50
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA