RE
Ridhwaan E

1 reviews | Active since Jul 2011

27 Sept 2018, 17:17

Samsung R500 Accessory Voucher Dishonesty

I have recently upgraded my contract with MTN to a package offering a Samsung Galaxy S9 with a R500 voucher for "selected original Samsung accessories". I have since been informed that "selected original Samsung accessories" as stated on the voucher actually means "phone cover only". The disappointing thing is that the phone itself comes with a cover in the box. Why would I need a second cover for a single phone? Most of the covers are also well in excess of R500, which means that I would need to pay the difference for a product I do not even need. I find this dishonest and a marketing exercise purely for the sake of marketing, and is not at all in the interest of the customer. I am therefore reconsidering my loyalty to Samsung products because of it.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply27 Sept 2018, 18:03
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team

JL^;

RE
Ridhwaan E's update18 Dec 2018, 12:50
Reviewer Update
They did call, but it served absolutely no practical purpose. They did the telephonic equivalent of shrugging their shoulders while essentially saying "not my problem, take it up with MTN." MTN did nothing either. Goodbye to you both.