MI
Mel I
1 reviews | Active since Dec 2017
24 May 2023, 13:17
Samsung quality of products are dropping
I am a ***** of samsung products. All my appliances are samsung, but this time my phone experience has been somewhat sad. I went against all odds to stick with a samsung phone. I got a samsung phone and it came with a cable only. Its not even 6 months and I have consistent hassle with the charging of the phone, the call centre gave troubleshooting options. The cable now does not work at all.
Samusung you are dropping the ball.
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Samsung South Africa's replyOfficial
24 May 2023, 13:19Good day Mel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply24 May 2023, 13:19
Official
Good day Mel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM