GB
Gert B
1 reviews | Active since Jan 2022
13 Jan 2022, 20:52
Samsung quality
Good day everyone, i have been a faithful Samsung user since forever. Had all the previous smart watches from the old Samsung d900 phone that could connect to a tv with auxi****y cables. But these days it seems the phones isn't made to last even with a 2 year contract they just break, not to mention the galaxy watches. Wife and daughter galaxy wathes broke. The back sensor glass fals out. And other just stopped working. Watch 3 lasted at least. Now watch 4 classic lte over heat on lte. No blood pressure no ecg no blood oxygen. And some things that is available must be side loaded WHY SIDE LOADED. IS IT SUPPOSED TO BE READY? Seems there is cheaper options out there or just move to Apple?????
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Replies (3)
Samsung South Africa's replyOfficial
14 Jan 2022, 07:20Good morning Gert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply14 Jan 2022, 07:20
Official
Good morning Gert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
GB
Gert B's updateReviewer Update
30 Jan 2022, 14:56Still poor service. Samsung SA phoned me and said the courier will collect the devices. Courier company never contacted me and never collected the devices. And samsung sa went silent. It just shows i am right
GB
Gert B's update30 Jan 2022, 14:56
Reviewer Update
Still poor service. Samsung SA phoned me and said the courier will collect the devices. Courier company never contacted me and never collected the devices. And samsung sa went silent. It just shows i am right
GB
Gert B's updateReviewer Update
30 Jan 2022, 15:10I want to know what is going on? I was contacted to return my 3 devices and the courier company was supposed to contact me and collect.
Now Samsung went quiet no courier collected and i am exactly where i was before you contacted me.
Poor poor service, it seems Samsung is going down slowly. It shows in the sales.
I dont think Samsung is a product worth buying any more.
Regards
Now Samsung went quiet no courier collected and i am exactly where i was before you contacted me.
Poor poor service, it seems Samsung is going down slowly. It shows in the sales.
I dont think Samsung is a product worth buying any more.
Regards
GB
Gert B's update30 Jan 2022, 15:10
Reviewer Update
I want to know what is going on? I was contacted to return my 3 devices and the courier company was supposed to contact me and collect.
Now Samsung went quiet no courier collected and i am exactly where i was before you contacted me.
Poor poor service, it seems Samsung is going down slowly. It shows in the sales.
I dont think Samsung is a product worth buying any more.
Regards
Now Samsung went quiet no courier collected and i am exactly where i was before you contacted me.
Poor poor service, it seems Samsung is going down slowly. It shows in the sales.
I dont think Samsung is a product worth buying any more.
Regards