JZ
Jif Z
1 reviews | Active since Sept 2022
12 Sept 2022, 19:25
Samsung Qled shocking and joke of service
Have a 65” Samsung Q led tv, the worst buy ever. Have complaint and tried to solve green flashes and shadows but all samsung and their service centre can do is pull up their shoulders. Samsung have responded on a previous review saying they will get in touch and expedite. What a joke. So think twice before investing your hard earn money to this brand!!!!! *** sad when a big brand cant and own up and send unprofessional service teams out that adjust your tv to lower pictures to try and solve OEM issues.
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Replies (3)
Samsung South Africa's replyOfficial
12 Sept 2022, 19:27Good evening Jif,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply12 Sept 2022, 19:27
Official
Good evening Jif,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
JZ
Jif Z's updateReviewer Update
12 Sept 2022, 19:30Samsung send out auto replies , joke time to sort issues self , own up to bad product!!
JZ
Jif Z's update12 Sept 2022, 19:30
Reviewer Update
Samsung send out auto replies , joke time to sort issues self , own up to bad product!!
Samsung South Africa's replyOfficial
13 Sept 2022, 08:43Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply13 Sept 2022, 08:43
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM