Samsung Qled 58" smart tv boot loop issue not resolved

My Samsung Qled 58" smart tv started with the (what seems to be very common issue on Samsung smart tv's) bootloop issue. My TV packed up on the 4th of November 2022, I logged the issue through the Samsung online support web page on the 5th of November after chatting to the supplier on 4th (late afternoon). Since then I have had Samsung have me go over the steps to rectify the bootloop which did not help. My TV is so bad that I cant even perform half the steps as the tv does not boot up far enough to enter any menus. I reported this back to samsung support where after they said they will assist shortly. It is now almost a week and no assistance is forthcoming from Samsung. The tv was bought in August 2021 and with Samsung's 24 month warrantee, the TV is still well within its warrantee period. Samsung does not seem to care much about resolving the issue in a timeous period.