SN
Sivuyile N
1 reviews | Active since Oct 2016
19 Apr 2021, 21:25
Samsung Qled 2020 model not compatible with DSTV
Samsung Qled TV 55Q70T 2020 model is not compatible with DSTV now app, the channels keep disappearing all the time. I reported the matter to Samsung and they told me to reset the TV and that DSTV now app is not supported by Samsung so it’s not compatible. I bought the TV to stream and now I can’t. My previous LG tv was compatible with DSTV app. This is my first Samsung TV and am very disappointed with Samsung that in 2021 I can’t stream a widely used Satellite TV in SA.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
19 Apr 2021, 21:27Good evening Sivuyile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply19 Apr 2021, 21:27
Official
Good evening Sivuyile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
20 Apr 2021, 08:48Good morning Sivuyile,
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our TV ,but when it comes to functionality you need to contact the app developer for help.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our TV ,but when it comes to functionality you need to contact the app developer for help.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply20 Apr 2021, 08:48
Official
Good morning Sivuyile,
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our TV ,but when it comes to functionality you need to contact the app developer for help.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
The Application isn’t in our own development, we can only house the Application on our TV ,but when it comes to functionality you need to contact the app developer for help.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions
Kind Regards,
SamsungZA
NM