Samsung Q70D 65" TV - Poor Quality & Refusal to Replace

I purchased a Samsung Q70D 65" TV and within months numerous problems started, conveniently just after the CPA 6-month exchange period ended. Since then, the TV has been repaired three times in as many months, each time with new issues appearing shortly after:

Initial fault: Intermittent "dim" patches on the screen. I was told to "monitor it," but the issue persisted. First repair: The glass panel was replaced. Shortly after, the glass began lifting away from the bezel, exposing the LED panel and allowing light to shine through the side of the TV. Second repair: The glass was refitted. A few weeks later, new issues appeared: light protruding from the bottom corner, severe LED clouding/bleed, and a constant buzzing noise from the back of the unit. Third repair: The complete panel and power supply was replaced, after this and within just one day of use, I noticed a dead pixel appeared on the screen and the buzzing sound returned after being assured by the technician the power supply replacement WILL resolve the buzzing sound. Fourth repair: Pending technician re-assessment, and with the technician being on leave for the week, business stands still until his return!

I have repeatedly requested a replacement, but Samsung refuses, insisting on repairs only. For a premium brand, this is completely unacceptable. The product is clearly defective, and Samsung is failing to stand behind their quality.

I’ve been a loyal Samsung customer for over 20 years, but after this experience, both the quality of their products and their service are highly questionable. It may be time to consider switching brands. Consumers should think twice before purchasing a Samsung TV, you may find yourself stuck in a cycle of endless repairs instead of getting the quality you paid for.