FP
Francois P
1 reviews | Active since May 2023
20 May 2023, 15:34
Samsung Q Led Tv not working.
Good Day. I bought a Q Led Samsung Tv 3 years ago. When putting the power on, it takes about 10 minutes for the picture to show. Got Samsung Tech out. Tv was tested, apparantly the Screen have to be replaced. Cost to replace R7100. I always bought Samsung products: Tv, Cell phones, laptops, pc and pc monitors. Will never purchase any Samsung product again. I post this review for the public to know that Samsung sells inferior products. The cause for the screen to be replaced, could be Power Surge. We have a surge plug and we don't have loadshedding, installed Solar. Can Samsung also tell your telemarketers to take me of your list.
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Replies (2)
Samsung South Africa's replyOfficial
22 May 2023, 08:45Good day Francois
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply22 May 2023, 08:45
Official
Good day Francois
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
FP
Francois P's updateReviewer Update
22 May 2023, 14:44Samsung reply on the Issue: TV is out of Warranty, I have to pay for replacement of the screen myself. Not Acceptable Samsung. Will escalate this issue further.
FP
Francois P's update22 May 2023, 14:44
Reviewer Update
Samsung reply on the Issue: TV is out of Warranty, I have to pay for replacement of the screen myself. Not Acceptable Samsung. Will escalate this issue further.