jJ
jlabuschagne J
1 reviews | Active since May 2016
22 Feb 2022, 09:37
Samsung purposely drags its feet on exchanges
A truly terrible experience trying to get a TV exchanged for a second time! It's not my fault your TVs were poorly manufactured. It honestly feels like you're trying to exhaust my warranty with poor service. When will I get my replacement?
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Replies (2)
Samsung South Africa's replyOfficial
22 Feb 2022, 09:41Good morning Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply22 Feb 2022, 09:41
Official
Good morning Juan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
22 Feb 2022, 10:17Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply22 Feb 2022, 10:17
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Kind Regards,
SamsungZA
NM