SAMSUNG PROMOTIONS - WHAT A ****!!!!

SAMSUNG PROMOTIONS - WHAT A ****!!!!

I took out a new contract with Vodacom and was promised a promotional Smart TV 32cm with my new package Note 20.

We completed all the documentation in store and emailed the TV Licence and invoice to Samsung the same day as the contract were signed - December 2020.

One year later we are still struggling with the worst company in the world to get the promotional item. Numerous emails, telephone calls, to Samsung, the Verify department etc. etc. 23 Cellular calls and 9 agents later (from December 2021 until 11.01.2022)

They ask all kinds of irrelevant questions and you have to submit so many different things - copy ID, Tax Invoice, TV Licence, etc etc and even after submitting everything they told me I had to resubmit certain things again. Totally and utterly ***********!!

One day during last year my husband received a telephone call from Samsung to find out how we are enjoying our TV??? My husband asked what TV?? We never received the TV. Quickly they asked that we please send all the documentation again, which we did.

We called the call centre every day since 17 December 2021 to find out what is happening, just to be fed empty promises and have to speak to different call centre agents daily conveying the same story again and again.

The call center can't tell me anything and they need to ask a manager. They promise to phone back and in all the time I never received one call from them. I had to keep calling them back. The Manager/s does not take responsibility.

We received an email from Verify Department to confirm that the TV will be dispatched. To date nothing.