1 reviews | Active since Apr 2019
Samsung promotions totally unreliable
This is the second time that I write on this site about not receiving the promotional watch and earbud that was supposed to be delivered within 5-7 working days. I bought 3 Samsing phones (a35's 0ne on 1 December 2024 and 2 on 5 December 2024). I have only received one of the promotional items now after more than 2 months. Although Samsung contacted me after the first review, the other two items are still not received. Samsung is now doing similar promotions with a better watch for the new S25 - beware if you trust them to deliver as promised. I wonder if all the people still waiting for the December promotional items should report Samsung to the National Consumer Tribunal. They would then get a significant fine. They should also be barred from promotions where they can't deliver.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK