1 reviews | Active since Jul 2023
Samsung Promotions through Vodacom a **** or just terrible service?
This complaint is about ***. Samsung were running promotions through Vodacom for a Galaxy fit and buds when upgrading to an A56. The upgrade was done in December 2025 through Vodacom. I submitted all the documents for the promotional buds and watch. It was rejected because they could not read the invoice. I then phoned in on the 9th of January, scanned and emailed the documents again. The person on the phone confirmed he received the screenshots of the invoice and that the promotional buds and watch will be processed and sent. There is still no sign of the promised goods. Was this just all a **** or why do Samsung promise promotion items without the intent of delivering the promised goods? Especially after I phoned and made sure that the screenshots were readable and the person I spoke to confirmed that all was in order. This leaves a bad taste in the mouth!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM