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schalk L
1 reviews | Active since Mar 2014
07 Apr 2022, 10:08
Samsung Promotions - Support
Purchased S22 Ultra and processed claim for new buds. 19 march. 28 March they tell me my ID was for the wrong person (that's crazy, I sent a picture of my drivers license). Supp**** them with the document again. 7 march today, I've 30 minutes on hold, sent multiple emails without response. Samsung text chat says they cant help as it's a partner that handles the promotion. Virtually non-existent service.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
07 Apr 2022, 10:09Good day Schalk ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Apr 2022, 10:09
Official
Good day Schalk ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
07 Apr 2022, 10:13Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply07 Apr 2022, 10:13
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
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schalk L's updateReviewer Update
12 Apr 2022, 12:12Update:
15 Minutes after the post, I received confirmation that my claim has been processed.
Thanks to the team handling HelloPeter posts, as it was solved very fast.
It's sad that such effort is needed before results are shown, but credit where credit is due.
15 Minutes after the post, I received confirmation that my claim has been processed.
Thanks to the team handling HelloPeter posts, as it was solved very fast.
It's sad that such effort is needed before results are shown, but credit where credit is due.
sL
schalk L's update12 Apr 2022, 12:12
Reviewer Update
Update:
15 Minutes after the post, I received confirmation that my claim has been processed.
Thanks to the team handling HelloPeter posts, as it was solved very fast.
It's sad that such effort is needed before results are shown, but credit where credit is due.
15 Minutes after the post, I received confirmation that my claim has been processed.
Thanks to the team handling HelloPeter posts, as it was solved very fast.
It's sad that such effort is needed before results are shown, but credit where credit is due.