1 reviews | Active since Apr 2023
Samsung promotions South Africa POOR SERVICE DELIVERY
Samsung promotions South Africa POOR SERVICE DELIVERY Very poor service delivery from both SAMSUNG AND MTN SOUTH AFRICA. I upgraded my phone for the SAMSUNG S23 Plus. I received my phone from MTN and did the registration for the claim for the Samsung Galaxy s6 lite. I received the successful claim order number. It has now been almost 2 months waiting for my S6 lite. I called Samsung on *** numerous times. It has been very frustrating, holding on the calls for 30 Mins with no answer. I have sent numerous emails to ***, with no reply or follow up from them
I would like to receive the s6, as I did follow protocol and registered my claim.
Samsung and MTN must get their act together and improve their customer service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM