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Adnaan A
1 reviews | Active since Dec 2015
21 Apr 2022, 14:24
Samsung Promotions, ********?
I pre-ordered my Samsung S22 Ultra with MTN well before the phone was released. As part of this offer I was promised a tablet. I logged the claim and it was successful. The email was sent to me stating I can expect delivery between 7-14 days. It is now way past that. Nobody answers calls, nor responds to emails. I have been loyal to Samsung for many years, this service is making me rethink that loyalty. Pathetic.
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Replies (2)
Samsung South Africa's replyOfficial
21 Apr 2022, 14:25Good day Adnaan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply21 Apr 2022, 14:25
Official
Good day Adnaan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
21 Apr 2022, 15:09Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply21 Apr 2022, 15:09
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM