1 reviews | Active since Apr 2022
SAMSUNG PROMOTIONS - POOR SERVICE
I Pre-Ordered the S22 Ultra with the Galaxy Buds Pro as a promotional gift. I did the claim online which was successful according to SAMSUNG and even received an email to confirm this and delivery will happen within 7-14 working days. It is almost two months now and numerous attempts to contact the Promotions department. The promotions department is literally non-existend as I'm always placed on hold for hours. Thus making me think this is one big **** from SAMSUNG...my concerns was escalated days ago without any feedback. The SAMSUNG store also cant get through to SAMSUNG promotions department to tell me what is going on... I Don't want this phone anymore because of this poor service and regret this purchase.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM
We are pleased to inform you that your claim has been approved.
Rest assured you will receive your gift soon.
Kind Regards,
SamsungZA
:^NM