1 reviews | Active since Dec 2024
Samsung Promotions not delivering
After reading other recent reviews I realised I am now in the same unacceptable situation. I entered my TV voucher unique code to claim my samsung tv that was part of a vodacom black friday deal. I only received a reference number after submitting the info. No email or any other communication about what the process is or when I can expect delivery. I have mailed *** who is according to samsung the correct department with no feedback as of yet. I have been trying to get through to someone to help me on *** but the line has no response, just rings endlessly. I can't believe this is the kind of service a big brand name such as Samsung is crippled by. Hence, I have resorted to writing my first ever negative Hellopeter review with the hope of getting this issue sorted out.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM