Samsung promotions free gifts for black Friday

I took out a black Friday deal with Telkom @ Westwood Mall for A35 double which came with watch and ear buds there was no stock however stock arrived I Picked my phones on the 15 December to my Suprise I was told the free gifts you claim on the members app which I must do on my own however when my reference number was given it takes you to what app and my reference number disappeared when I went to the what's app which the site takes you too i then immdediatly tried calling an agen as that was an optiion held on for an hour with no answer I then went back into the Telkom store the Samsung promotion lady was not in the guys assisted by calling her and I was then given an email address *** to email which don't work mails bounce undelivered called the number given every day since then and it's never been answered ran up and down to Telkom the lady for Samsung has never been there found on google email address *** which email and never bounce after two emails to this address I received a reply they are the business side of promotion she will help getting contact with she then came back to me station a claim was not done then came back said a claim was only done for one for not the other why is Samsung Promotions is disgusting false advertising gifts that you don't get then the they tell the deal has closed on the 23rd I cannot claim I claimed for discounts not the buds and watch only my partner claimed for the watch an buds yet we done this together and I am the contract holder since the Samsung promotions depart is a ****.