Samsung promotions

Item: Samsung South Africa
Rating: 1
Author: Ty M

I am receiving absolutely useless service from Samsung promotional department with default responses and lack of feedback.

The department does not was to provide an manager to escalate. Looks like Im only getting excuses.

I normal get a response when *** askes for feedback.

This is very poor service from an international service provider.

"Good Day Tyrell,

Thank you for contacting Samsung Promotions.

Kindly note we are currently experiencing some technical issues in regards to this promotion.

As soon as everything is up and running your claim will be validated and you will receive feedback via email.

Unfortunately, we are unsure as to when it will be resolved.

We sincerely apologize for the inconvenience caused.

Kind regards,

Kate Samsung Promotions Team"

27 September to now all same responses

Good day

Is there any accurate feedback regarding the requests below?

Application done Sunday, September 25, 2022.

Are we still waiting indefinitely?

Regards

Helpful (0)

Replies (1)

Samsung South Africa's replyOfficial

13 Oct 2022, 13:02

Good day, Ty

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Kind Regards,

Samsung ZA

;^JL

Samsung South Africa's reply13 Oct 2022, 13:02