AA
Anonymous A
1 reviews | Active since Oct 2015
09 Jun 2022, 12:25
Samsung promotions department
Promotions department don't call back and have yet to escalate my query from over two months ago. I bought my phone during a promotion period to receive free gifts, phone was delivered without the gifts and this was over two months ago. I have not received any feedback or even a reference number
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Samsung South Africa's replyOfficial
09 Jun 2022, 12:27Good day Anonymous ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply09 Jun 2022, 12:27
Official
Good day Anonymous ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM