JGGW
Julie Grose Gary Wiblin
1 reviews | Active since Dec 2020
14 Dec 2020, 03:00
Samsung Promotions attached to cellphone upgrades is all lies!
The Samsung promotions attached to cellphone upgrades are bogas... we were ment to recieve their Tv and steraliser after purchasing the Samsung note 20 ultra... after a number of calls and emails with promises to dispatch items were never fulfilled since purchase on 5th october 2020. Don't advertise if you can keep up to advertisments.
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Replies (2)
Samsung South Africa's replyOfficial
14 Dec 2020, 08:11Good Day Julie Grose Gary Wiblin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply14 Dec 2020, 08:11
Official
Good Day Julie Grose Gary Wiblin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
14 Dec 2020, 11:29Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply14 Dec 2020, 11:29
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM