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JJ
Jolandi J

1 reviews | Active since Oct 2014

08 Jan 2025, 16:10

Samsung Promotions - A35 Buds and Fit 3 Watch - ****ming clients to take a contract thinking you will get your gear.

I am at my wits end. I have taken out a CellC contract for a Samsung A35 - solely to qualify for the Galaxy Buds and Fit 3 Watch. My gift was approved on 14 December with a 7-14 working day waiting period for delivery. All good - I understand this, however on 21 December I received an email stating that there is a delay in stock delivery to SA, and my gift will be delayed even more. I can understand this also applying my last drops of patience, however, the promotional email address supp**** for Samsung seems to go unmonitored, and the Call centre number supp**** goes unanswered - I have held on the line for hours - nobody picks up until eventually I run out of airtime. My question is simple - how long are you estimating the stock delivery to SA to be delayed by - was it any use at all taking the contract if you cant supply? None of this mess was mentioned when I took out the contract in the specified promotional time frame. It is impossible to get an answer, it is as of the whole Samsung promotional department does not exist and the contact details are just posted to make you think attention will be paid to your query.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply08 Jan 2025, 16:12
Official
Good day Jolandi

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^KK
JJ
Jolandi J's update08 Jan 2025, 16:36
Reviewer Update
I would really appreciate a timely response - Thank you.
JJ
Jolandi J's update18 Feb 2025, 08:56
Reviewer Update
Update - No response. Samsung advertises promotions that they KNOW they cannot deliver. It is two months later, and now apparently the parcel is lost between them and Skynet. Nobody has answers. Nobody reverts. Samsung promotions keeps telling me "be patient". I can not be patient any longer! Why did you approve the claim and advertise the promotion if you KNEW YOU COULD NOT DELIVER. I got a call in January from Samsung promising me my items by February. Now it is very convenient to tell me it's lost. No ownership gets taken, the issue is made to be the client's problem. They literally wash their hands of everything because "be patient" is a great response from a multi million corporation to a client after the device you advertised has been bought and paid for. This is misrepresentation and in my opinion makes you the most ************* company to attempt doing business with.