MG
Marthinus G
1 reviews | Active since Aug 2021
23 Aug 2021, 17:35
Samsung Promotions
I purchased a Samsung Note 20 Ultra phone on 28 Nov 2020 with a promotion to receive a 32 inch Samsung TV. To date on 23 Aug 2021 I have only received excuses of why the TV cannot be delivered. Almost 9 months later. I am not sure where to from here.
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Samsung South Africa's replyOfficial
23 Aug 2021, 17:43Good evening Marthinus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply23 Aug 2021, 17:43
Official
Good evening Marthinus,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS