NS
Nomzamo S
1 reviews | Active since Apr 2022
19 Dec 2024, 12:26
Samsung Promotions
I work at a Vodacom Chatz Store, we don't have a representative from Samsung, in November Samsung had a promotion where if you buy a Samsung A35 5G, you could claim for the buds and fit watch. My customers have been coming back saying they haven't received anything from Samsung and its been 3-4 weeks with no feedback. I call the support centre and I'm put on hold for almost an hour. I will never prioritize selling a Samsung phone ever again.
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Replies (2)
Samsung South Africa's replyOfficial
19 Dec 2024, 14:27Good day Nomzamo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Dec 2024, 14:27
Official
Good day Nomzamo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
NS
Nomzamo S's updateReviewer Update
22 Dec 2024, 11:21Good day
Customer is in store again, please contact her on ***, as she needs it before Friday, it has been almost 30 days
Customer is in store again, please contact her on ***, as she needs it before Friday, it has been almost 30 days
NS
Nomzamo S's update22 Dec 2024, 11:21
Reviewer Update
Good day
Customer is in store again, please contact her on ***, as she needs it before Friday, it has been almost 30 days
Customer is in store again, please contact her on ***, as she needs it before Friday, it has been almost 30 days