LK
Louis K
1 reviews | Active since Mar 2015
03 Dec 2024, 12:36
Samsung promotions
I upgraded to a new Samsung Galaxy A35 5G and it came with Earbuds and a smart watch that you need to claim. I claimed the devices and received Claim No ***TZIQB on 19/09/2024 I called samsung Promotions 6 times to ask when this promotional gift will be deliverd. 1st time it was an address issue ok so I gave them the addess again. 2nd time it was sent to the courier but cant track it on there website. "I will get back to you"... 3rd time was the same thay will get back to me. 4th We wil escalate this to the manager. 5th we escalate to the Manager Again... 6th time i hold the care line for 30min with no anwer... emailed with no responce....
Please help Im out of options...
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Replies (2)
Samsung South Africa's replyOfficial
03 Dec 2024, 12:41Good day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply03 Dec 2024, 12:41
Official
Good day Louis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
LK
Louis K's updateReviewer Update
13 Dec 2024, 11:13After 3 months and houers of airtime spent calling promotions department I got my earbuds and watch.
Thank you Voice of Customer for your help.
Please up the standards at the promotions department and or the shipping department.
Kind regards
Thank you Voice of Customer for your help.
Please up the standards at the promotions department and or the shipping department.
Kind regards
LK
Louis K's update13 Dec 2024, 11:13
Reviewer Update
After 3 months and houers of airtime spent calling promotions department I got my earbuds and watch.
Thank you Voice of Customer for your help.
Please up the standards at the promotions department and or the shipping department.
Kind regards
Thank you Voice of Customer for your help.
Please up the standards at the promotions department and or the shipping department.
Kind regards