RM
Rosilene M
1 reviews | Active since Dec 2016
20 May 2022, 11:29
Samsung Promotions
I upgraded to a Samsung S22 Ultra on 26 March 2022. Samsung had a promotion for free earbuds I registered in store for the promotion and was told that I would receive it 2 to 3 weeks later. Received a reference number also. Almost 2 months later and NOTHING I received a call on the 3rd of May saying that they had the incorrect address.... strange thing is that on that very same day (26 March 2023) I upgraded another contract with a Samsung S22. My daughter in-law received her earbuds
How is this possible. Gave up trying to phone them as you hold on forever and nobody answers!!!
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Replies (2)
Samsung South Africa's replyOfficial
20 May 2022, 11:31Good day Rosilene ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply20 May 2022, 11:31
Official
Good day Rosilene ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
RM
Rosilene M's updateReviewer Update
20 May 2022, 13:52Good day
My ref no = ***C1A8
Mrs. R mare
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My ref no = ***C1A8
Mrs. R mare
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RM
Rosilene M's update20 May 2022, 13:52
Reviewer Update
Good day
My ref no = ***C1A8
Mrs. R mare
***
***
My ref no = ***C1A8
Mrs. R mare
***
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