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Rob A
1 reviews | Active since Nov 2024
26 Nov 2024, 15:14
Samsung Promotions
I purchased 2 Samsung phone with a promotion of a watch and earbuds. The first parcel turned up late (had to follow up with them). The second parcel did not arrive! after several phone calls to Samsung promotions (at least 15 mins before they answer the phone), they promise to follow up and call you back but do they NO, so you call them back and just get the same story. Never ever will I deal with Samsung again. No customer service at all!
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Rob A's updateReviewer Update
26 Nov 2024, 15:27Thanks, Samsung, for your quick response. Looks like it is an automated response when I look at the other complaints on hello Peter. Not holding my breath.
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Rob A's update26 Nov 2024, 15:27
Reviewer Update
Thanks, Samsung, for your quick response. Looks like it is an automated response when I look at the other complaints on hello Peter. Not holding my breath.
Samsung South Africa's replyOfficial
26 Nov 2024, 17:15Good day Rob,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply26 Nov 2024, 17:15
Official
Good day Rob,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK